Refund Policy
Effective Date: 12/01/2025
Welcome to DigitalUnlocks, your reliable destination for Microsoft product keys, software licenses, and digital solutions. Our goal is to provide high-quality, fast, and secure digital goods to customers worldwide. Transparency and customer satisfaction are at the core of our services. Please review this Refund Policy to understand the terms of your purchase.
Why Choose DigitalUnlocks?
- Instant Delivery: Receive your product key immediately after purchase, ready for activation.
- Affordable Pricing: Enjoy competitive prices for genuine software keys and licenses.
- Secure Transactions: Your data is protected with state-of-the-art encryption.
- Dedicated Support: Our team is available to assist you with any questions or issues.
- Extensive Catalog: From Microsoft software to antivirus tools, we offer a wide range of products.
Refund Policy
Due to the nature of digital goods, we have specific guidelines to ensure fairness and transparency:
1. No Refunds for Delivered Products
All sales are final once the product key is delivered. Refunds are not provided for:
- Successfully delivered and activated product keys.
- Keys redeemed on incompatible devices or accounts.
2. Defective Product Keys
In rare cases where a product key is defective or non-functional:
- Contact us within 48 hours of delivery.
- Provide evidence of the issue (e.g., error messages, screenshots).
After verification, we will:
- Replace the defective key, or
- Offer a refund if replacement isn’t possible.
3. Device Compatibility Responsibility
It is the customer’s responsibility to:
- Verify the product’s compatibility with your system before purchase.
- Check for any regional restrictions or requirements.
We are not liable for purchases that fail due to incompatibility, region restrictions, or user errors.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Successfully delivered and redeemed keys.
- Issues arising from unmet system or regional requirements.
- Accidental purchases or change of mind by the customer.
How to Report an Issue
If you encounter an issue with your purchase:
- Email us at contact@vistaflexllc.us with your order details and a description of the problem.
- Attach screenshots or error messages to help us verify the issue.
- Allow up to 48 hours for our team to review and respond.
Customer Support
For assistance, you can reach out to us through:
- Email: contact@vistaflexllc.us
- Phone: +1 (341) 200-1671
- Address: 15442 Ventura Blvd, Ste 201-839, Sherman Oaks, California, 91403
Our Commitment to You
At DigitalUnlocks, we are dedicated to providing a smooth, transparent, and reliable shopping experience. Thank you for choosing us as your trusted source for digital products!
